Return and Refund Policy
At BOROGI PVT. LTD, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 7 days of receiving it for a full refund or exchange, subject to the following conditions:
- Product Condition: The product must be returned in its original condition, with all tags and packaging intact. We reserve the right to refuse a return if the product has been used, damaged, or altered in any way.
- Return Shipping: You are responsible for the cost of return shipping unless the product is defective or we made an error in shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost or damaged returns.
- Refunds: Refunds will be processed to the original payment method used for the purchase. We will issue the refund within 7 working days of receiving the returned product. Please note that shipping fees are non-refundable.
- Exchanges: If you would like to exchange a product for a different size or color, please contact us to initiate the exchange. We will provide you with instructions for returning the original product and ordering the new product.
- Defective Products: If you receive a defective product, please contact us within 7 days of receiving the product. We will provide you with instructions for returning the product and either refunding or replacing the product at no cost to you.
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Contact Us: If you have any questions or concerns about our return and refund policy, or if you need to initiate a return or exchange, please contact us at hey@borogi.com.