In case there is a failure in payment, please retry and keep the following things in mind:
Yes, we charge a flat fee of ₹25 for Cash On Delivery (COD) orders.
(COD) is free for purchases above ₹1500
If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, Net Banking, or UPI, or you can get the products delivered to an alternate address (where COD is available).
Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at email@example.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note should be between 100 – 250 characters.
Tap on the “My Orders” section under the main menu of your Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you are facing an issue, please email us at firstname.lastname@example.org and we will sort it out for you.
To place your order, follow these steps :
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund within 24-48 hours to your given account details.
You can track your order once it has been dispatched from our warehouse. An email, SMS/WhatsApp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
BOROGI provides FREE shipping for all orders above ₹999 in India. A shipping charge of ₹50 is payable only on orders below ₹999. The minimum order value should be ₹499 (excluding GST).
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.
Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
No. You will only receive the exact amount paid for the product.
No. These are charges applicable each time an order is placed and are non-refundable.
If it has been 24-48 hours since the order has been picked up by our courier partner and if the refund isn’t initiated in your bank account, please email us at email@example.com and we will sort it out for you.
Please refer to our policy by clicking on the link. 👉 Return and Refund Policy
To exchange your order, you will need to log in to your account and follow the steps:
Your exchange product will be shipped from our warehouse after the returned product has been picked up from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, etc.).
To return your order, you will need to log in to your account and follow the steps:
Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. After the product is picked up, the complete amount will be refunded to your given bank account within 48 hours. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.